At Premium Poultry, we take great care in preparing and shipping your order to ensure it arrives safely and in excellent condition. Because many of our products include agricultural goods, our shipping processes are designed to prioritize animal welfare, product quality, and delivery reliability.
Shipping Methods
We select shipping methods based on the type of product ordered to ensure the safest and fastest delivery possible.
Feed, Supplies, and Equipment
These items ship via standard ground or expedited carriers depending on the option selected at checkout.
Processing Times
- Supplies and Equipment: Usually ship within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Order size and weight
- Destination
- Shipping method
- Special handling requirements for live animals
Additional fees may apply for remote locations or expedited delivery.
Customer Responsibilities
To help ensure a successful delivery, customers are responsible for:
- Providing accurate shipping information
- Being available to receive or promptly pick up the shipment
- Preparing a safe brooder or housing area prior to arrival
- Monitoring tracking updates
Failure to promptly retrieve live shipments may result in animal loss, for which Premium Poultry is not responsible.
Weather and Safety Delays
The safety of your birds and animals are our highest priority. We may delay shipments due to extreme temperatures, severe weather, or carrier disruptions.
If a delay is necessary, we will notify you and reschedule your shipment at the earliest safe opportunity.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist in resolving the issue.